Commitment Agreement
Our
Mission
“To provide our clients with a comprehensive mortgage plan, resulting in a competitively priced mortgage that achieves their financial goals and is delivered through service exceeding their expectations.”
We appreciate the opportunity to provide our mortgage services. Our mission is the core of who we are and is taken seriously by every member of our team.
Our commitment to you is as follows:
- To ask all the appropriate questions to enable us to offer you the right mortgage.
- To take the time to listen to and take action on “what’s important to you” about the mortgage process.
- To employ all our available resources, to ensure you receive a competitive rate and terms on your mortgage.
- To communicate openly and honestly, even if we fear you won’t like what you hear.
- To disclose all material aspects of the loan transaction and address all of your questions and concerns.
- To close the transaction in a timely manner.
In order for us to achieve our commitment, we need your help in the following ways:
- Communicate to us what is important to you and what you expect from us.
- Be honest with us—Tell us the whole story.
- Be responsive to our requests for information.
- Let us know if you feel we are not performing on our commitment to you.
By honoring the commitments above, we ensure that “Our Mission” is successful and we create a successful transaction.
Sincerely,
§
Marc Rancourt
Mortgage Planner
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